Refund Policy

1. Project Cancellation and Refunds

If a client decides to cancel a project, the following conditions apply:

• Cancellation Before Work Commences: If a project is canceled before work has begun, any deposits paid will be refunded in full.

• Cancellation After Work Commences: If a project is canceled after work has started, refunds will be based on the amount of work completed. The client will be charged for work done up to the cancellation date. Any remaining balance will be refunded.

2. Partial Refunds

• Unsatisfactory Work: If a client is dissatisfied with the work provided, they must notify us within 5 days of receiving the deliverables. We will make reasonable efforts to address the client’s concerns. If issues are not resolved to the client’s satisfaction, a partial refund may be considered based on the extent of the unresolved issues and the work completed.

• Revision Requests: Additional work or revisions beyond the agreed scope may incur extra charges. Refunds do not apply to these additional charges.

3. Deposits

• Non-Refundable Deposits: Deposits paid to secure a project are non-refundable once work has commenced. The deposit secures the project’s scheduling and resource allocation.

4. Payment Disputes

If a client initiates a payment dispute with their bank or payment provider, we will make every effort to resolve the issue directly with the client. If the dispute is upheld and funds are returned to the client without our consent, we reserve the right to suspend or terminate ongoing work until the issue is resolved.

5. Contact Us

For any questions regarding our Refund Policy, or if you need to discuss a refund, please contact us at:

Email: info@think-it-dev.com